Your TIDLÖS watch is warranted by HDM TIDLÖS AB for a period of six (6) years from the date of purchase under the terms and conditions of this warranty. The international TIDLÖS warranty covers material and manufacturing defects to the movement, case and crystal existing at the time of delivery of the purchased TIDLÖS watch (“defects”).
During the warranty period, you will have the right to have any defect repaired free of charge. In the event that repairs are improper to restore the normal conditions of use of your TIDLÖS watch, TIDLÖS guarantees its replacement by a TIDLÖS watch of identical or similar characteristics. The warranty for the replacement watch ends six (6) years after the date of purchase of the replaced watch.
This manufacturer’s warranty does not cover:
– the life of the battery;
– normal wear and tear and ageing (e.g. scratched crystal, alteration of the color and/or material of non-metallic straps and chains, such as leather, textile, rubber, peeling of the plating);
– any damage on any part of the watch resulting from abnormal / abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by TIDLÖS;
– indirect or consequential damages of any kind resulting from e.g. the use, the non-functioning, the defects or the inaccuracy of the TIDLÖS watch;
– the TIDÖS watch handled by non-authorised persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond TIDLÖS’s control.
Should you have a warranty claim, please click on the link below and provide us with your name, contact details, the Order Number relating to your purchase and/or the unique serial number which is engraved on the back of your watch, together with as much information as you can provide regarding the issue you are experiencing with your TIDLÖS watch.